City-Link's delivery standards

Autocourse 2012-13 arrived today. Courtesy of City-Link, it was left unprotected, outside the house, on one of the wettest days of the year. The book is ruined.

I presume the package was left in such a manner by an individual who faces a daily struggle to successfully wield a knife and fork.

I'm certainly looking forward to asking the Managing Director of City-Link, Mr David Smith, how employing such individuals contributes to the company's business plan.